With a proud history as one of Western Australia's leading commercial electrical and communication contractors, Cablewise is an industry leader and recognised as an employer of choice. Whether you're at the start of your electrical career or have grown into a senior position, we have a place for you. Our expertise spans design, installation, and maintenance, with clients from government sectors and defense units to global giants and cutting-edge local startups. Join our dynamic teams, be it in AV, communications, service, or installations, and embark on a fulfilling journey with us.
Why Join Cablewise?
At Cablewise, we don't just talk about diversity—we live it. We're all about fairness and giving everyone a shot, no matter their background. By embracing everyone's unique perspective, we’ve created a workplace where everyone feels included and can be themselves.
Our leadership is actively involved, encouraging a collaborative "all hands on deck" approach and truly believe in mutual success for all, including their employees and clients not just the business. We pride ourselves on a culture that strikes a balance between relaxed and supportive. In essence, our team is the backbone of Cablewise. Our commitment lies in nurturing your growth and ensuring your well-being with a strong emphasis on continuous learning and innovation. If you are looking to expand your horizons and embrace challenges, Cablewise is the ideal environment for you.
Job Description
The Role We Have For You
As our team expands, we're on the search for an experienced Service Coordinator.
Coordinate: planning and scheduling service work, the on-call roster system and a centralised ticketing system for customer communications
Onboarding: of new customers, suppliers and new team members
Customer Service: ensure our customer’s expectations are exceeded
Continuous Improvement: have input into documenting, improving and automating our processes
Teamwork: work closely with our team providing support to the Department Technicians, Supervisors and Managers
Work/Life Balance: enjoy flexibility in your day-to-day, promoting a balanced work life
Development Opportunities: choose your career development pathway into roles within our operations
Reasons to Join the Cablewise Team
At Cablewise, we pride ourselves on fostering a supportive and dynamic work environment. Our benefits focus on your professional growth and ensures you are valued and appreciated.
A few of the benefits include:
Attractive pay package
Personal Growth – tailored mentoring, training and development plans
Quarterly Loyalty Incentive payments
Yearly strategy events, employee input to shape our Company strategy.
Desired Skills and Experience
The Ideal Candidate
For our Service Coordinator position, the ideal candidate should possess the following qualities and skills:
Leadership: demonstrated experience in coordinating and leading large teams
Forward Thinking: anticipate needs and plan accordingly
Organisational Skills: effectively manages tasks and time, working through conflicting priorities
Adaptable: willingness to grow and learn with our business
Collaborative Spirit: builds and promotes team growth and collaboration
Relationship Building: strong people skills and ability to build relationships with our customers and team members
Required Skills/Qualifications
To excel in this role, candidates must possess the following essential skills and qualifications:
5+ years of scheduling and customer service experience, preferably with a Contractor in the service industry
Leadership skills and demonstrated ability to coordinate large teams
Clear, professional and effective communications skills, especially with trade employees and customers
Excellent interpersonal skills, with the ability to develop rapport with employees and customers at all levels
Adaptability, especially with adopting new ways of working and utilising technology
Intermediate experience using Microsoft Office
Experience using SimPRO or a similar software package
